I'm new to commission sales. I have failed at most jobs I have had....which have been many. I know there are some successful ADHDers! Please share your knowledge...secrets...
I'm in furniture sales.
Be friendly, respectful and look for something you may have in common with them. That puts them in the position of feeling like you are a friend, and they will want to find something to purchase from you specifically. Even if they are only browsing and can't buy, they will be more likely to remember you and come back wanting you to take care of them when they can buy.
Be informed and answer all their questions knowledgebly. If you spot something which may make a piece of furniture inadequate for what they intend it, (they want a sofa for a family room but the piece they like wouldn't hold up to it or the upholstery would show dirt, wear and tear easily), be honest and explain why. If you push a sale and it doesn't work for them when they get it home, they will remember you were pushy. If they get a piece that holds up well, they will remember your helpful advice and come to you again when they need something.
Good luck!
I hope you don't work for Laura Ashley. I paid thousands for my sofa and chairs and the furniture is crap!
I hope you work for a company with quality furniture because then you can show your enthusiasm and be proud of the product you sell.
And I agree totally with Barb about being as informed about the product as possible. And I hate pushy, but unfortunately the majority of sales people who work on a commission are pushy and almost have to be pushy to make their bosses happy.
Personally, I like people with my best interest at heart and will give them my business time after time. So go the extra mile helping the customer, ask questions and repeat what they said like, "This fabric would be perfect for your pets. It is very durable and doesn't show dirt". That way they know you were listening to what they said. Or if they stated the price is a bit more than they intended to spend, point out the stucture of the peice and how it will last them for years to come, etc. And maybe say, "It is much more economical to spend a bit more now for a quality peice then to replace it every five years."
If they are voicing legitimate concerns then don't push for them to buy right then and there.